Shipping &
Returns.

Light Me currently delivers orders within Romania.

Delivery to other European Union countries may be introduced in the future. When international delivery becomes available, the applicable destinations, costs and delivery conditions will be displayed on the website before an order is placed.

Orders are delivered through courier services to the delivery address provided by the customer during checkout.

The available delivery method, delivery cost and relevant delivery information will be displayed before the order is submitted.

Please make sure that the name, telephone number and delivery address provided when placing the order are complete and accurate.

The estimated delivery time applicable to an order will be communicated during the ordering process or in the information accompanying the order.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including courier delays, periods of high demand, public holidays or exceptional events.

Where a significant delay occurs, we will take reasonable steps to inform the customer using the contact information provided with the order.

Delivery costs are communicated before the customer completes the order and are added to the total amount payable where applicable.

Any free-delivery promotion, minimum order threshold or other special delivery condition will be clearly displayed on the website when applicable.

An order may be cancelled before it is handed over to the courier by contacting Light Me at lightmestore24@gmail.com or by phone at 0768 590 381, stating the order number.

If an order paid online is cancelled before dispatch, the amount paid will be refunded using the original payment method, in accordance with the applicable refund processing terms and timeframes.

Once the order has been handed over to the courier, it can no longer be cancelled as an unshipped order. Where applicable, the customer may exercise their right of withdrawal and return in accordance with the policy set out below.

When this functionality becomes available, signed-in customers will also be able to request cancellation of an eligible order through their Light Me account.

Consumers purchasing products online generally have the right to withdraw from the contract without giving a reason within 14 days from the day on which the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the goods, subject to the exceptions provided by applicable law.

To exercise the right of withdrawal, please inform us of your decision through an unequivocal statement before the withdrawal period expires.

You can contact us at lightmestore24@gmail.com or by phone at 0768 590 381.

After informing us of the decision to withdraw, the products must be returned without undue delay and no later than 14 days from the date on which the withdrawal was communicated.

Returns should be sent to:

TOFAN S. ALBERT-PAUL ÎNTREPRINDERE INDIVIDUALĂ
Strada Hanciuc nr. 9, Bl. 384, Scara Tr. 2, Etaj 1, Ap. 7
Municipiul Iași, Județul Iași, România

We recommend packaging returned products appropriately to protect them during transport.

Unless otherwise stated or required by applicable law, the direct cost of returning products following the exercise of the right of withdrawal is borne by the consumer.

Where a product is incorrect, damaged or non-conforming for reasons attributable to the seller, the applicable consumer rights and remedies remain unaffected.

Consumers may handle the products to the extent necessary to establish their nature, characteristics and functioning.

The consumer may be responsible for any diminished value of the goods resulting from handling beyond what is necessary for that purpose, in accordance with applicable law.

We therefore recommend returning products together with their accessories and, where reasonably possible, their original packaging, in a manner that protects them during transport.

Following a valid withdrawal, we will reimburse the payments received from the consumer, including the cost of standard delivery where required by law, without undue delay and no later than 14 days from the date on which we are informed of the decision to withdraw.

We may withhold reimbursement until the returned products are received or until the consumer provides evidence that the products have been sent back, whichever occurs first.

Reimbursement will generally be made using the same payment method used for the original transaction, unless another method is expressly agreed and the consumer does not incur fees as a result.

Additional delivery costs resulting from choosing a delivery method more expensive than the least expensive standard delivery offered are not required to be reimbursed.

If your order arrives damaged, contains an incorrect product or you believe a product does not conform to the contract, please contact us at lightmestore24@gmail.com.

Please provide your order information and a description of the issue. Photographs may be useful where relevant to assessing transport damage or another visible problem.

Requests concerning damaged, incorrect or non-conforming products are handled in accordance with the mandatory consumer rights provided by applicable law and are distinct from the consumer's right to withdraw from an online purchase.

For questions concerning delivery, cancellation, withdrawals or returns, please contact:

TOFAN S. ALBERT-PAUL ÎNTREPRINDERE INDIVIDUALĂ
CUI: 51933381
Registrul Comerțului: F2025020666009
Telefon: 0768 590 381
Email: lightmestore24@gmail.com